Thousands of former Green Network Energy customers were still left in the lurch after the provider went bankrupt in January
Thousands of former Green Network Energy customers are still waiting to be broadcast
Thousands of former Green Network Energy customers are still waiting for closing statements after the provider went bankrupt in January.
More than 10,000 families or 3 percent of the former customers have yet to be transferred to the new provider EDF Energy.
They were among the 360,000 households abandoned when the Croydon-based company ceased trading on Jan. 27.
Households have been given explanations and loan refunds may not come in until late July.
However, since the regulator Ofgem does not set a strict deadline, it is not known how long this will take.
Christian Lockyer, 40, is awaiting £ 380 credit. For two years, he and his partner Barrie Wilson, 33, paid £ 40 a month for their double-wage agreement for Green Network Energy.
But despite calling EDF, they are still not any closer to getting their money back. Christian of Glastonbury, Somerset, says, “I can’t stand this organization having been holding my money for months.
“It just feels like we’re in no man’s land as nobody seems to know when our account will be with EDF.”
Customers who are dissatisfied with the delay or the handling of their account by EDF can complain to the supplier, but there is no guarantee that this will expedite the process.
You can also contact the Energy Ombudsman if you are dissatisfied with the way the supplier has dealt with your complaint.
An EDF spokesperson said, “Green Network Energy is currently sending final statements to customers and we expect the majority to be issued by the end of July.”
Deloitte says it is working with EDF and Green Network Energy to ensure that customer migration and final billing are “completed as smoothly and as quickly as possible”.